Refund & Return Policy
At Klasick, our commitment to delivering exceptional products and unmatched customer service remains unwavering. We aspire to exceed your expectations, and while our standard policy precludes refunds for changes of mind or errors in sizing choice, we are acutely aware that certain circumstances may necessitate a concession on our part. Below are instances in which we may entertain requests for a refund or replacement:
Manufacturing Anomalies:
- Should you take possession of merchandise plagued by manufacturing shortcomings—be it irregularities in the print, issues with stitching, or compromised textiles—rest assured that Klasick is prepared to address the matter with either a refund or a substitution.
- We invite you to contact us within the first week of receipt, furnishing lucid visuals or a detailed account of the flaw encountered.
- Post-verification of the defect, we shall promptly issue a refund via your original payment avenue or arrange an alternate product, contingent on your preference.
Discrepancies or Transport-related Detriments:
- On the rare occasion that an item’s identity does not tally with your order or has experienced harm in transit, we stand ready to rectify such errors through reimbursement or replacement, without burdening you with any additional expense.
- We urge immediate communication upon identification of any such error or damage, supportingly documented by photographs where feasible.
- Our rapid response team is committed to swiftly aligning conditions back to your favor, ensuring your contentment with the acquisition.
Parcel Misplacement:
- In events where merchandise eludes delivery within the anticipated timeframe and is deemed ‘lost in transit’, trust that we will initiate a meticulous inquiry alongside the transport entity and entertain restitution or substitution as indicated by the outcome.
- Your patience is appreciated while we dedicate proper effort toward the resolution in collaboration with our shipping partners.
Prerequisites for Reimbursements:
- Receiving approval for reimbursements hinges upon the article returning in an untarnished state—unworn, unsoiled, and preserving its initial semblance along with all attached identifiers.
- Once sanctioned, refunds will materialize systematically within one to two weeks back through your payment method originally utilized.
- Bear in mind that shipping expenditures will not be refunded unless your request emerges from situations involving manufacturing defects, erroneous delivery, or damage during shipping.
- We hold discretion over refusing refund demands that clash with our listed criteria or are lodged after the permitted period has elapsed.
Engagement Channels:
If your situation aligns with our outlined refund eligibility criteria and you wish to pursue this route, we cordially invite you to establish contact through [email protected]. Alternatively, you can direct message us on Instagram. Our devoted customer support battalion is ready to guide you through issue resolution and processing your refund efficiently.